MSSP triage tools weren't built for MSSPs.
Generic ticketing platforms — ServiceNow, Jira, even purpose-built SOAR tools — force MSSPs to operate as if they're a single-tenant SOC. Multi-tenant data isolation is bolted on. Compliance evidence is never generated automatically. Case closure produces a ticket status change, not a compliance artifact.
For MSSPs managing clients under CMMC, NIST, or ISO 27001, every case closure is a missed compliance opportunity. The work gets done — the evidence never gets written. omniaTRIAGE was built to fix both problems at once.